Privacy Policy

What we keep

• Your account — the email address you sign up with, when you created the account, and when you last signed in. Your password is stored scrambled; no one at Iconik can read it.
• Your saved codes — the online codes you save on My Codes and the label you give each one (for example, a child’s first name).
• Help-chat messages — what you type into the help chat and its replies, kept for 30 days and then deleted. If you ask the chat to pass your question to our office, it becomes a contact message (below).
• Contact messages — your name, email, school, phone number (if you give one) and message when you use the contact form, plus our replies.

What we use it for

Only to help you: finding your online codes, checking on your picture orders, and answering your questions. We look at how many people have accounts and which schools they’re connected to so we can serve those schools well. We don’t send marketing email from your account, and we never sell or rent your information to anyone.

Who sees it

Only Iconik office staff, and only to help you or run the website. To find your codes and orders, the website asks our picture store and our photo lab directly; it doesn’t keep its own copy of your children’s information.

A few companies run parts of the website for us and handle your information only to do that job: our website and database hosts, the AI service that writes the help chat’s replies, the bot check that protects the help chat, and the services that send our emails.

Children

Accounts are for parents and guardians. We don’t knowingly let children create accounts. A child’s name appears on this website only where a parent types it, such as a label on a saved code.

Deleting your account

You can remove any saved code yourself on My Codes. To have your whole account deleted — your email, your saved codes and their labels — email office@iconikschools.com or call 618-842-9542 from the email address on the account, and we’ll delete it and let you know when it’s done.

Questions

If you have any question about your information, please contact us. If we change this policy, we’ll update the date at the top of this page.